Due to the nature of our print-on-demand and dropship products, they only qualify for a replacement or refund if they match at least one of the following conditions:
- If the product itself is flawed
- If the quality of the printing is poor
- If the final product is materially different from the product presented on the site
You must submit a claim within 30 days of the delivery date. If there’s an issue with your product, please submit a claim through our online form. You’ll need your order number and the email address you used to place the order. We will use this information to look into a replacement or refund and prevent future errors. If your order qualifies for a replacement or refund, we will determine which of these is more appropriate on a case-by-case basis. Returns are not accepted. If you send us your order, it will no longer be eligible for a replacement or refund. The item(s) will be forfeited, and you will be responsible for the return shipping cost.
How long does a replacement, refund, or return take to process?
We review claims within 72 business hours. If your order qualifies for a replacement, you will receive a new order confirmation email with which you can track the progress of your replacement. Replacement orders generally take 5-10 business days for processing. If your order qualifies for a refund, your refund will be processed immediately. Your refund may take 5-10 business days to appear on your statement depending on your method of payment.
How long will it take to ship my order?
DTG & Screen Print (5-10 business days)
Classic T-shirt, Premium Fit Mens Tee, Premium Fit Ladies Tee, Youth T-shirt, Hooded Sweatshirt, Ladies T-shirt, V-neck T-shirt, Long Sleeve Tee, Crewneck Sweatshirt, Unisex Tank, Ladies Flowy Tank, Classic Long Sleeve Tee, Baseball Tee.
Drawstring Bag, Tote Bag (5 to 15 business days)
All-over Print (5-15 business days)
All-over T-shirt, All-over Dresses, All-over Unisex Tank, Crew Length Socks, Ties, Mousepads, Decorative Pillows, Coasters, Magnets, Cutting Boards, Jewelry.
Phone Cases, Mugs & Posters (3-5 business days)
Cut & Sew (10-20 business days)
Hoodies (Pull Over), Zipped Hoodies, Shoes, Quilts.
Embroidery (5-15 business days)
Classic Polo, Dress Shirt, Lightweight Jacket, Embroidered Hat, Sling Pack, Backpack, Knit Beanie.
Other Products (5-20 business days)
Dropship Products (Varies)
Some suppliers are fast with order processing and will ship within a day, whereas others take longer. Shipping times vary based on inventory and the supplier.
Important Notice
Free Shipping promotions may be redeemed at checkout as a discount on the total order. Please keep in mind delivery times may vary depending on carrier conditions and the US and international holidays.
